Refund policy
Returns & Refund Policy
At Trendora Shop, we want you to feel confident with every purchase. If you are not satisfied with your order, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your order. To qualify for a return:
- The item must be unused and in its original condition
- The item should be returned in its original packaging when possible
- Proof of purchase (such as your order confirmation email) may be required
Items that show signs of use, damage caused by the customer, or missing parts may not qualify for a refund.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons. These may include:
- Personal care products
- Opened or used items
- Gift cards or digital products (if applicable)
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include your order number and clear photos of the item, and our team will review the issue and arrange a replacement or refund when appropriate.
Return Process
To start a return request:
- Contact our support team at support@trendorashop.com
- Provide your order number and reason for return
- Our team will send you return instructions if your request is approved
Please do not send items back without contacting us first.
Refunds
Once the returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless:
- The item arrived damaged
- The item was incorrect
- The item has a manufacturing defect
Original shipping fees (if any) are generally non-refundable.